General Policy 1-25-08 rev 6  10-10-08

Terry Schafer

I would like to thank all of my students and the families of my students for all the hard work, the loyalty and the dedication it takes to learn to play guitar.

This policy also applies to lessons at my home:

1. Lesson payments are due monthly , the last lesson of the prior month (e.g. April 24th for May). No invoice will be issued. Lesson fees are per month regardless of the number of weeks/lessons in the month. If you are unable to pay at your last lesson then please mail a check to TERRY SCHAFER, 128 WATERFORD CT, NAPERVILLE 60540. You may also make a secure payment online; click on PRICES in the menu.  If a payment is not received by me that week, then the next lesson will be cancelled without a makeup. Non payment may result in loss of your time slot. No credits or refunds. You may be charged a late fee. You will be charged an additional fee for returned checks.

2. CANCELLATIONS: Make-ups are subject to my availability, limited to one per month. If less than 24 hours notice is given (or 48 hours before/after a holiday) then no makeup will be offered. If the student is not available for a make-up lesson at the time allowed no other make-up will be offered. Make up lessons are not guaranteed. Your monthly payment holds the lesson time slot open which includes holidays and vacations. Cancellations must be made by email, voicemail or a note given to me at the time of the lesson. Non payment forfeits your time slot. Substitute students are not allowed. In the unlikely event that the instructor cancels, every attempt to offer a makeup will be made, but not guaranteed. During months that have 5 lessons a make up will not be offered. 

3. If you have a question please let me know at the beginning of the lesson that we need to talk.

4. Any scheduling or miscellaneous questions should be asked before the end of the lesson.

5. Generally, you will keep your regular time slot during the summer months.

6. Lessons may or may not be a full 30 minutes long depending on the material to be covered, the preparedness of the student, inclement or dangerous weather, traffic conditions or any unforeseen conditions that I may encounter. You are paying for my experience and what I can do for you or your student, not by the hour.

7. Lesson starting times may be 15 minutes early or late depending on my schedule for the day. If I am going to be more than 15 minutes early or late I will make every attempt to call you. Lesson days and times may change based on my schedule. Lesson days/times are not guaranteed.

8. I reserve the right to cancel service to any person after the paid month's lessons are fulfilled.

9. All non-adult students will be required to learn to read music for the guitar during the summer months. You may be required to purchase one of the recommended method books or equivalent. Each student will be expected to complete the method book successfully.

10. If you have a song you would like to learn, you may be required to supply the CD and/or sheet music.

11. There will be no scheduled lessons or make ups for major holidays which include Christmas Day, New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day and Thanksgiving.

Note: All policies and prices are subject to change without notice and will be available on the website www.napervilleguitarlessons.com